Prophesee Event-Based Vision Knowledge Center

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If you encounter an issue with our hardware or software, here are some resources that can help you:

if your camera is not detected, check the question covering this issue in the FAQ
for an installation issue with Metavision SDK, please check our public documentation where you will find detailed guide about SDK installation
if you have questions about C++ or Python programming using our APIs, make sure you checked our Getting Started Guide, our code samples and our programming guides.
and to easily explore our technology and products, don't forget to watch our Training Videos!

You can also submit your question publicly in the Community Forum. Please note that while this forum is an excellent place to seek help and share insights, priority support is provided to Premium Support members through support tickets. If you already raised a support ticket, please avoid asking the same question on the Community Forum, but rather wait for Prophesee Support team's answer.

If you are asking a question, please include:

your EVK model and Serial Number (that can be found on your camera and using metavision_platform_info application)
the version of Metavision SDK or OpenEB that you are using as well as the type and version of your Operating System
if possible, share the full output of metavision_platform_info as it contains data about the two previous steps.
finally, explain your problem: what are you trying to achieve and what issue you are facing.

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